General Merchandise & Retail

Our Intelligent Locker Solutions Enable a 24/7 Operation

Your consumers are increasingly turning to e-commerce for all their shopping needs; thanks to COVID-19- speedy fulfilment and distribution, combined with COVID-safe protocols, isn't just a "nice to have" — it's the expectation of every online shopping experience.  

 As a result, businesses have begun racing to develop new technologies and experimental supply chain models to increase parcel volume, expedite deliveries, and delight customers — all while trying to cut costs. But, of course, easier said than done when most of your expenses are consumed by the "last mile". For example, the last mile of your product's delivery accounts for more than 53% of the total shipping costs. So, suppose you don't optimise your process. In that case, inefficiencies can lead to prohibitive costs — driving your overhead through the roof and cutting into your profits.  

Lockers are an excellent solution for this problem. Intelligent electronic lockers help you transact faster, reduce queue times, and enable a 24/7 operation without increasing overhead infrastructure. Lockers allow your customers to collect orders without ever entering the store. Lockers are entirely self-service too—they are well lit, spacious, and secure—making it convenient for customers to retrieve their purchases anytime. In addition, they can be unlocked with a smartphone, so customers and employees never need to share the terminal.   

Select from a range of proven 'ready-to-go' solutions or customise a smart locker system to meet your specific needs. Click n Collect lockers are extensively tested to exceed best locker system practices and have been stress tested under the most extreme weather conditions. 

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Intelligence at a glance

Endless Applications
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We create intelligent lockers for every industry.
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We create intelligent lockers for every industry.
Feature Rich
World's most durable locker come with a full- service software suite with endless possibilities.
Food locker
World's most durable lockers come with a full-service software suite with endless possibilities.
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Automated Communication
Our smart technology allows for an end- to- end contact-less transaction.
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Manage itself via automated SMS/emails with no staff envolvement.
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Comprehensive Branding
Customise size and configuration, colour and branding requirements.
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Customise the look, and feel of your lockers-both hardware and UI.
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Continuous Operation
We create intelligent lockers for every industry.
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Intelligent technology solutions that work together as a backup to ensure minimal disruption in any circumstances
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Future Proof
Embracing the Internet of Things (loT), enjoy the latest in locker enhancements and features from around the globe.
Woman picking up order
Embracing the Internet of Things (loT), enjoy the latest in locker enhancements and features from around the globe.
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Highly Secure
Encryption, 2FA, malware protection, VPNs, alarms, firewalls, and CCTV remote monitoring.
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Encryption, 2FA, malware protection, VPNs, alarms, firewalls, and CCTV remote monitoring.
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Accessibility Friendly
Allocation of locker doors at heights for physically disabled people and seniors.
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Allocation of locker doors at heights for physically disabled people and seniors.
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Our smart technology allows for an end-to-end transaction for both pick-up and drop-off.
Pickup station for online orders
Our smart technology allows for an end-to-end transaction for both pick-up and drop-off.
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Easy Integration

Our feature rich API architecture enables a seamless integration with almost every e-commerce or POS platform to ensure a fully automated, reliable system. For a full integration briefing please contact us.

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Exchange points worldwide
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Servicing every continent
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Years leading e-locker technology

Brand Experience

We work with some of the largest grocery and general merchandise retailers globally who demand only the best in automated locker solutions.

Case Studies

Officeworks is Australia’s largest office and home office supplies retailer.  This client has 167 store locations throughout Australia and employs over 7,000 staff.  Office works wanted to grow their sales by introducing a national courier service in competition with Australia Post. The Problem In 2012, Officeworks contacted Click n Collect, after Officeworks previously selected supplier […] Read More

CSR Gyprock is Australia's leading manufacturer of building industry products such as plasterboard, compounds, adhesives, and associated finishing materials. They distribute their product through 94 Gyprock Trade store locations throughout Australia, and they were looking for a way to service their accounts outside regular trading hours. Read More

Unparalleled Support

Our Support Team is always there for you, 24 hours per day, every day of the year. In whichever country you may operate we provide both onsite and remote support, including, upgrades and enhancements, regular cleaning, and testing as per your Service Level requirements.

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Frequently Asked Questions

Why is Click n Collect the best choice for locker solutions?
Click n Collect Pty Ltd is one of the pioneers in the global e-commerce locker industry.  Our reputation worldwide is evidenced by the relationships we have with some of the world’s largest organisations. These organisations demand reliable, trustworthy software backed with 24/7 support.
How do I know I will get a return on my investment?
Our team of experts will work closely with you to ensure you maximise your investment. We will make further suggestions of innovative ways to deploy lockers that will enhance your user experience, boost operational efficiencies, and potentially create new revenue streams. We can facilitate integration with additional collaborative service offers by accessing our global network of clients and available services.
Can the locker provide performance feedback or management reports?
Click n Collect’s flexible locker system allows management to receive a myriad of reports from your locker network, wherever you are and no matter what time of the day it is.  You may use any of the standard reporting features, or you can use customised reporting from a management dashboard.  Set hierarchies strictly control access to the reports for various levels of management.
What branding can I apply to the lockers?
The locker hardware will be supplied in your corporate colour while the terminal and monitor software (GUI) will also be branded with your colourway and corporate logos. Decals or complete vinyl wrapping of the locker can add that extra branding and consumer experience you are looking for.  For further marketing suggestions our Click n Collect team is ready to assist your marketing team.
Can extra lockers be added at a later stage?
The modular range of Click n Collect is specifically designed to allow for future growth needs and do so easily and cost effective.  This way you can always cater for demand increases or requests for additional services.  The design also allows for same look, feel and measurements between refrigerated modules and parcel modules so they can both be seamlessly placed side by side, either indoor or outdoor.  Talk to our design team to provide you with design options.
Can the Click n Collect lockers be integrated with our E-Commerce and other client software platforms?
Yes, our software systems integrate with your e-commerce and other software platforms through our API architecture to ensure a fully automated, reliable system. Click n Collect has been commended by its clients for the fast integrations possible due to the experience gained over many projects and the way the Click n Collect software is designed.  For a complete integration briefing please contact us.
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