Leveraging physical stores
In a digital era
Tesco is a British multinational grocery and general merchandise retailer headquartered in Welwyn Garden City, England. It is the third-largest retailer in the world measured by gross revenues, and the ninth largest in the world measured by revenues. It has shops in five countries across Europe and is the market leader of groceries in the UK (where it has a market share of around 28.4%).
Tesco
Click & Collect Grocery Pick Up Lockers
Meeting a growing demand for Click and Collect in the UK
The Opportunity
With over 7,000 stores in 11 countries, Tesco is the world’s 3rd largest retailer. In mid-2019, Tesco approached Click n Collect in order to take their UK e-commerce strategy to the next level. In order to achieve this, Tesco’s strategy was twofold:
1. Extend Tesco’s market reach beyond store location and block competitors in the online space;
2. Reduce operational costs by reducing the number of direct to home deliveries and replacing the use of labour-intensive Pods.
As the Pilot planning commenced amidst COVID, Click n Collect proved its ability to closely work with Tesco and its partners despite the global difficulties. For Tesco, Click n Collect's temperature-controlled grocery lockers needed to meet a number of bespoke requirements such as tray (tote) and paper bag order delivery and stringent courier load/customer collection process times.
The Outcome
Click n Collect temperature-controlled locker systems were successfully launched, and have been in operation for over 18 months. Tesco’s strategy has been fulfilled as evidenced by:
- Utilisation rates of close to 100% capacity;
- Highly positive feedback from customers and staff;
- Plan to significantly extend its locker deployment program;
- Low power consumption results;
- Rapid courier drop-off and customer collection times using Click n Collect’s Smart Phone access.
Results
77.07
Average order load time (seconds) by staff.
Robust hardware to suit every environment.
Designed to be placed indoors or outdoors, Click n Collect lockers are built to withstand the harshest conditions. We have modular options for cost-effective standard solutions AND fully customized options to cater to your business's bespoke needs. So, go beyond in-store pickup to create a one-of-a-kind solution as unique as your operation.
Stress-Free Customer Experience
Our industry-leading hardware and agile software help create an unbeatable customer experience with ultra-fast delivery and loading. Keep your staff and customers COVID-safe with an end-to-end contactless operation.
Smart Investment
Our industry-leading hardware and agile software help create an unbeatable user experience. Click n Collect provides premium locker service centres with a lifespan of over 12 years. The rigidity and strength is achieved by using steel bodies. We conduct extensive durability testing on all parts, which is why we use propriety circuit boards and monitors and high-grade components and locking mechanisms. Our feature-rich API architecture enables seamless integration with almost every IT platform including POS, e-Commerce, and Building Management systems to ensure a fully automated, reliable system.
Why work with Click n Collect?
When you work with the team at Click n Collect, you are working with a professionally operated, global business. Over the past 30 years, we have built a reputation for intelligent locker centres that the largest organisations globally trust, and we plan to build on that legacy by continuing to offer the very best in design and in service. Our experienced team will deliver on your ideas, turn concepts into solid plans, and delight every step of the way. Whatever your industry, when you want intelligent locker services with effective, hands-on project management then talk to the team at Click n Collect today.
Full Team of In-House Designers
Choose from a range of standard modular options for a cost-effective and ready-to-go solution, or work with our executive team to create something truly bespoke to meet the needs of your business.
The end-to-end locker solution
From analysis and feasibility to implementation and ongoing support, we're here to ensure your business gets the most from its locker investment. In whichever country you may operate, we provide onsite and remote support, including upgrades and enhancements, regular cleaning, and testing per your Service Level requirements. All you need to worry about is filling your lockers with customer orders.
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