Introducing Retail Innovation
Officeworks is Australia’s largest office and home office supplies retailer. This client has 167 store locations throughout Australia and employs over 7,000 staff. Officeworks wanted to grow their sales by introducing a national courier service in competition with Australia Post.
Officeworks Mailman
Click & Collect Parcel Lockers
Manufacturing to installation within eight weeks - 167 stores nationally
The Opportunity
In 2012, Officeworks contacted Click n Collect, after Officeworks previously selected supplier was unable to perform on the technical piece of this project. The project involved creating a national parcel delivery service through a highly automated parcel despatch locker system.
The Solution
The project required a close working relationship between Officeworks, Click n Collect, and the courier service teams in order to develop this customised solution of hardware, software and national 24/7 courier delivery service.
To meet the project objectives the locker system needed to be:
Cost effective and meet the set ROI benchmarks.
Able to seamlessly communicate with multiple parties.
Extremely reliable and easy to operate without involvement of any store staff.
Handle all high-volume parcels sizes and shapes including long tubes.
The ongoing Click n Collect support for this project, includes a remote management dashboard that provide full transparency of all the locker activities, 24/7 helpdesk support, preventative maintenance and hardware support. It also includes continual review and improvement meetings as required, which have led to additional features such a provision for Virtual Lockers that manages parcels that are too large to fit any locker compartment (such as office desks, etc.).
A critical deliverable within this project briefing was that the roll out across all 167 Officeworks store locations had to be achieved within 8 weeks, to coincide with a national launch. This critical timeframe included custom manufacturing, shipping, local delivery to all capital cities and remote store locations, installation, testing and staff training. Click and Collect successfully manufactured, delivered and installed all 167 locker systems within an 8-week time frame!
Predicted Growth
Smart Parcel Lockers
$1.4b
By 2027, the global smart parcel locker market size is expected to double- exceeding 1.4 billion U.S. dollars*.
*Source: Fortune Business Insights; Statista; 2019 and 2020
Robust hardware
to suit every environment
Designed to be placed indoors or outdoors, Click n Collect lockers are built to withstand the harshest conditions. We have modular options for cost-effective standard solutions AND fully customized options to cater to your business's bespoke needs. So, go beyond in-store pickup to create a one-of-a-kind solution as unique as your operation.
Smart Investment
Our industry-leading hardware and agile software help create an unbeatable user experience. Click n Collect provides premium locker service centres with a lifespan of over 12 years. The rigidity and strength is achieved by using steel bodies. We conduct extensive durability testing on all parts, which is why we use propriety circuit boards and monitors and high-grade components and locking mechanisms. Our feature-rich API architecture enables seamless integration with almost every IT platform including POS, e-Commerce, and Building Management systems to ensure a fully automated, reliable system.
Stress-Free Customer Experience
Our industry-leading hardware and agile software help create an unbeatable customer experience with ultra-fast delivery and loading. Keep your staff and customers COVID-safe with an end-to-end contactless operation.
Why work with Click n Collect?
When you work with the team at Click n Collect, you are working with a professionally operated, global business. Over the past 30 years, we have built a reputation for intelligent locker centres that the largest organisations globally trust, and we plan to build on that legacy by continuing to offer the very best in design and in service. Our experienced team will deliver on your ideas, turn concepts into solid plans, and delight every step of the way. Whatever your industry, when you want intelligent locker services with effective, hands-on project management then talk to the team at Click n Collect today.
Full Team of In-House Designers
Choose from a range of standard modular options for a cost-effective and ready-to-go solution, or work with our executive team to create something truly bespoke to meet the needs of your business.
The end-to-end locker solution
From analysis and feasibility to implementation and ongoing support, we're here to ensure your business gets the most from its locker investment. In whichever country you may operate, we provide onsite and remote support, including upgrades and enhancements, regular cleaning, and testing per your Service Level requirements. All you need to worry about is filling your lockers with customer orders.
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