Introducing Banking Innovation
One of the world’s largest banks with offices across Europe, Australasia, South America, and North America were looking for a way to automate their mailroom operations.
Our client, J.P. Morgan Chase Bank wanted to enhance security and mailroom productivity by automating controlled document flow and parcel processing. Controlled document security is paramount to the financial services industry, and the rigid compliance requirements is why J.P. Morgan decided to partner with Click n Collect.
We first set out to provide a cost-efficient solution by designing a range of customised modules suitable for each of their many global offices. Our in-house design team allowed for various holding and parcel size capacities, spatial office limitations and configuration constraints. In addition to a flexible modular design, each system also had a rear loading option. Our industry-leading agile software was developed for multilingual user requirements, met the governance compliance policies and international banking standards and stringent internal policies.
As the global rollout continues into 2022, J.P Morgan decided to make returning to the office post-COVID more attractive by installing personal locker services so that staff can send and collect online shopping directly from the office.
Innovative Features
Document flow automation allows document teams to design and deploy customized, automated document routing workflows that ensure standardized procedures are followed every time a document needs to be reviewed or signed.
Alerts, notifications, escalations, and reminders ensure that document actions are taken appropriately and in a timely manner. Timely reminders, for instance, can be set to trigger when a document is awaiting collection.
Click n Collect intelligent locker solutions provide verifiable, complete evidence that a sequence of tasks or activities have been performed as part of a standard process or operation. All activity is clearly time-, date-, and user-stamped for consistent reporting internally and externally.
Security plays a significant role with every self-service system. With Click n Collect, we secure the hardware, user, operator, and data with innovative features such as integrated alarm systems and encrypted communication. In addition, flexible and customisable permissions allow you to preserve the appropriate balance of collaboration and control while giving you peace of mind that your company's data is secure and protected.
An intuitive dashboard provided all levels of management with an accessible overview of transactions, including staff locker activity, traffic volumes, drop off and collection times, overdue items log, and priority collection hierarchy.
Detailed process maps can be shared with staff, vendors, and regulators showing that standardized quality assurance and document control procedures are in place as well as how they operate.
Make returning to the office post-COVID more attractive with personal locker services, so staff can send and collect online shopping directly from the office. Furthermore, the Click n Collect software supports global rollouts with multilingual solutions.
Testimonial
“Working across numerous countries and time zones, we have found Click n Collect to be innovative and flexible while providing us with the full A-Z solution across all our markets”.
Results
22
Click n Collect has deployed automated document lockers in over 22 countries and counting
Smart Investment
Our industry-leading hardware and agile software help create an unbeatable user experience. Click n Collect provides premium locker service centres with a lifespan of over 12 years. The rigidity and strength is achieved by using steel bodies. We conduct extensive durability testing on all parts, which is why we use propriety circuit boards and monitors and high-grade components and locking mechanisms. Our feature-rich API architecture enables seamless integration with almost every IT platform including POS, e-Commerce, and Building Management systems to ensure a fully automated, reliable system.
Why work with Click n Collect?
When you work with the team at Click n Collect, you are working with a professionally operated, global business. Over the past 30 years, we have built a reputation for intelligent locker centres that the largest organisations globally trust, and we plan to build on that legacy by continuing to offer the very best in design and in service. Our experienced team will deliver on your ideas, turn concepts into solid plans, and delight every step of the way. Whatever your industry, when you want intelligent locker services with effective, hands-on project management then talk to the team at Click n Collect today.
Full Team of In-House Designers
Choose from a range of standard modular options for a cost-effective and ready-to-go solution, or work with our executive team to create something truly bespoke to meet the needs of your business.
The end-to-end locker solution
From analysis and feasibility to implementation and ongoing support, we're here to ensure your business gets the most from its locker investment. In whichever country you may operate, we provide onsite and remote support, including upgrades and enhancements, regular cleaning, and testing per your Service Level requirements. All you need to worry about is filling your lockers with customer orders.
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