Fresh St Market
First in Canada
Canadian food retailer Fresh St. Market adds refrigerated lockers at its stores to support its curbside pickup.
Fresh St. Market
Click & Collect Grocery Pick Up Lockers
Georgia Main Food Group
Overview
Vancouver area grocer Fresh St. Market launched what may have been the first in Canada: refrigerated pickup lockers for people buying groceries online. The lockers let shoppers order fresh and frozen food, then collect their items day or night from a locker.
Twelve refrigerated lockers and eight freezer lockers were unveiled in April 2016, in front of each of the company’s two stores: in West Vancouver and in the Fleetwood section of Surrey, B.C.
To get groceries, a customer orders online from Fresh St., then chooses a time to pick up. Personal shoppers at each store then fulfil the order, placing items in a locker big enough for about two shopping bags.
Next, the customer is sent a text to their smartphone, advising the order is ready and with a PIN code to open the locker. The cost for the service is $3.99.
Mark McCurdy, Fresh St. Market’s spokesperson, told Canadian Grocer that customers had been asking for a click-and-collect option. A year ago, Fresh St. launched its online store with home delivery.
“Online has been growing every month for us. We’re really excited to now offer this new option,” he said, adding that it gives shift workers and others the opportunity to get their groceries 24/7
2021 Update
Demand for click and collect saw locker transactions skyrocket in response to COVID-19. In April 2020 alone, Fresh St Market had almost 900 new users sign up for the system.
Results
1050%
Increase in locker usage April 2020 compared to March 2020.
Robust hardware
to suit every environment.
Designed to be placed indoors or outdoors, Click n Collect lockers are built to withstand the harshest conditions. We have modular options for cost-effective standard solutions AND fully customized options to cater to your business's bespoke needs. So, go beyond in-store pick-up to create a one-of-a-kind solution as unique as your operation.
Smart Investment
Our industry-leading hardware and agile software help create an unbeatable user experience. Click n Collect provides premium locker service centres with a lifespan of over 12 years. The rigidity and strength is achieved by using steel bodies. We conduct extensive durability testing on all parts, which is why we use propriety circuit boards and monitors and high-grade components and locking mechanisms. Our feature-rich API architecture enables seamless integration with almost every IT platform including POS, e-Commerce, and Building Management systems to ensure a fully automated, reliable system.
Stress-Free Customer Experience
Our industry-leading hardware and agile software help create an unbeatable customer experience with ultra-fast delivery and loading. Keep your staff and customers COVID-safe with an end-to-end contactless operation.
Why work with Click n Collect?
When you work with the team at Click n Collect, you are working with a professionally operated, global business. Over the past 30 years, we have built a reputation for intelligent locker centres that the largest organisations globally trust, and we plan to build on that legacy by continuing to offer the very best in design and in service. Our experienced team will deliver on your ideas, turn concepts into solid plans, and delight every step of the way. Whatever your industry, when you want intelligent locker services with effective, hands-on project management then talk to the team at Click n Collect today.
Full Team of In-House Designers
Choose from a range of standard modular options for a cost-effective and ready-to-go solution, or work with our executive team to create something truly bespoke to meet the needs of your business.
The end-to-end locker solution
From analysis and feasibility to implementation and ongoing support, we're here to ensure your business gets the most from its locker investment. In whichever country you may operate, we provide onsite and remote support, including upgrades and enhancements, regular cleaning, and testing per your Service Level requirements. All you need to worry about is filling your lockers with customer orders.
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