Introducing
Kiwi Innovation

Countdown is New Zealand’s leading supermarket brand, serving more than three million customers every week. They are committed to providing their customers with choice, value and convenience, so customers enjoy the best overall shopping experience.

Background

Introducing (another) Kiwi Innovation

Services
Hardware
Software Integration
Installation
On-going SLA
Completion Date
March 2012

The Opportunity

Elocker (our New Zealand distributor) and Woolworth’s New Zealand, who trade as Countdown, started discussing the use of click and collect lockers in 2019 - before the world had heard of COVID. Countdown’s Click and Collect in-store offer had become increasingly popular, so the extension of its service to include refrigerated and frozen lockers was a logical one. With the change in consumer behaviour during the COVID lockdown’s and in-between lockdowns, Countdown’s decision to go down this path was far-sighted.

Given the nature of what was required, the procurement process was detailed. The lockers, and the systems that drove them, had to meet Countdown’s exacting standards to ensure easy use for staff and, most importantly, a seamless, intuitive experience for customers. The lockers would also be used inside and outside Countdown stores, so they had to be durable and withstand any of New Zealand’s weather conditions.

The Solution

There was a large body of work completed to meet Countdown’s customer orders. Working backwards from an average shop size and how many bags would be required, Click n Collect worked closely with Elocker and Countdown to develop a solution that met the capacity requirements. The result was a bespoke locker designed, manufactured to meet Countdown’s requirements. 

The initial trial of three stores were 64-door combinations of Ambient, Frozen and Chilled lockers. Countdown considered several international suppliers. Click n Collect world-leading locker systems combined with Elocker’s high level of service, and understanding of New Zealand retail environments, emerged as the winner.

While Elocker continue to roll out lockers across New Zealand, Click n Collect continues to roll out software upgrades that delights customers at every step of the way. One mother with children said, 'I so wish these were here when my kids were smaller. These lockers are an absolute blessing'.

Proven

Results

9 out of 10

The use of refrigerated and frozen lockers in New Zealand is a first. There is now a nationwide network of lockers from Invercargill to Kerikeri, and customer reviews have been overwhelmingly positive. An early survey of Countdown customers, run by Countdown, resulted in an overall score of 9 out of 10.

Smart Parcel Lockers

Smart Investment

Our industry-leading hardware and agile software help create an unbeatable user experience. Click n Collect provides premium locker service centres with a lifespan of over 12 years. The rigidity and strength is achieved by using steel bodies. We conduct extensive durability testing on all parts, which is why we use propriety circuit boards and monitors and high-grade components and locking mechanisms. Our feature-rich API architecture enables seamless integration with almost every IT platform including POS, e-Commerce, and Building Management systems to ensure a fully automated, reliable system.

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Endless Applications
We Create intelligent lockers for every industry.

We Create intelligent lockers for every industry.

Feature Rich
World's most durable lockers come with a full- service software suite with endless possibilities.

World's most durable lockers come with a full- service software suite with endless possibilities.

Contactless Experience
Our smart technology allows for an end-to-end contact-less transaction.

Our smart technology allows for an end- to- end contact-less transaction.

Customizable Solutions
Customize size and configuration, colour and branding requirements.

Customize size and configuration, colour and branding requirements.

Continuous Operation
Intelligent technology solutions that work together as a backup to ensure minimal disruption in any circumstances

Intelligent technology solutions that work together as a backup to ensure minimal disruption in any circumstances.

Future Proof
Embracing the Internet of Things (loT), enjoy the latest in locker enhancements and features from around the globe.

Embracing the Internet of Things (loT), enjoy the latest in locker enhancements and features from around the globe.

Hardware

Robust hardware
to suit every environment.

Designed to be placed indoors or outdoors, Click n Collect lockers are built to withstand the harshest conditions. We have modular options for cost-effective standard solutions AND fully customized options to cater to your business's bespoke needs. So, go beyond in-store pick-up to create a one-of-a-kind solution as unique as your operation.

User Experience

Stress-Free Customer Experience


Our industry-leading hardware and agile software help create an unbeatable customer experience with ultra-fast delivery and loading. Keep your staff and customers COVID-safe with an end-to-end contactless operation.

Why work with Click n Collect?

When you work with the team at Click n Collect, you are working with a professionally operated, global business. Over the past 30 years, we have built a reputation for intelligent locker centres that the largest organisations globally trust, and we plan to build on that legacy by continuing to offer the very best in design and in service. Our experienced team will deliver on your ideas, turn concepts into solid plans, and delight every step of the way. Whatever your industry, when you want intelligent locker services with effective, hands-on project management then talk to the team at Click n Collect today.

Employees working on office
Human-Centred Design

Full Team of In-House Designers

Choose from a range of standard modular options for a cost-effective and ready-to-go solution, or work with our executive team to create something truly bespoke to meet the needs of your business.

Industry Leader

The end-to-end locker solution

From analysis and feasibility to implementation and ongoing support, we're here to ensure your business gets the most from its locker investment. In whichever country you may operate, we provide onsite and remote support, including upgrades and enhancements, regular cleaning, and testing per your Service Level requirements. All you need to worry about is filling your lockers with customer orders.

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