Introducing Grocery Innovation

Coles Supermarkets is one of the two largest supermarket chains in Australia, with over 1,500 sales locations and over 100,000 employees. In 1999 Coles Supermarkets started to develop its online sales platform via Coles Online and they were looking for a new customer pick up solution.

Background

Smart exchange points built to last

Services
Hardware
Software Integration
Installation
On-going SLA
Completion Date
March 2012

The Problem

In 2011, as one of the first supermarkets globally, Coles Online decided to trial an expansion of its home online delivery model. In addition, Coles wanted to offer their customers the additional service of a 24/7 pick-up option.

At that stage, no other supermarket had looked at this. The challenge for Coles Online was that being ahead of its time, there were no suppliers who had a market-ready product to execute their visionary project.  The product needed to provide secure, around the clock access to groceries, which remained fresh until customer collection. Further, the remote locker system had to have automated communication with customers regarding their grocery order status. Furthermore, it needed to be ready for secure integration with the Coles Online platform.

The Solution

Coles Online selected Click n Collect Pty Ltd as their project partner to develop the required solution. As a result, click n Collect designed an adapted Click and Collect parcel lockers system at one of their Coles Express branded petrol stations.  

The outcome was an intelligent locker system designed with specially engineered chiller and freezer compartments to keep the groceries fresh. In addition, click n Collect engineered a locker terminal with advanced capabilities so the locker system could have automated consumer communication and grocery order status updates. Finally, embracing the internet of things (IoT) enabled a locker system that integrated and communicated with Coles Online E-commerce platform.

An innovation of website integrated grocery lockers systems was born. This creative inspiration has grown into a well-established Click n Collect range of grocery locker modules supplied to supermarket chains worldwide.

P.S. In case you are wondering what happened to those first historic 2011 grocery locker prototypes? They are still active, and Click n Collect continues to support and service them!

Proven

Results

47%

The BOPIS (Buy Online Pick Up in Store) was a preferred option of U.S. shoppers in an online survey conducted in 2021 by Statista.

Hardware

Robust hardware
to suit every environment.

Designed to be placed indoors or outdoors, Click n Collect lockers are built to withstand the harshest conditions. We have modular options for cost-effective standard solutions AND fully customized options to cater to your business's bespoke needs. So, go beyond in-store pickup to create a one-of-a-kind solution as unique as your operation.

Smart Parcel Lockers

Smart Investment

Our industry-leading hardware and agile software help create an unbeatable user experience. Click n Collect provides premium locker service centres with a lifespan of over 12 years. The rigidity and strength is achieved by using steel bodies. We conduct extensive durability testing on all parts, which is why we use propriety circuit boards and monitors and high-grade components and locking mechanisms. Our feature-rich API architecture enables seamless integration with almost every IT platform including POS, e-Commerce, and Building Management systems to ensure a fully automated, reliable system.

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Endless Applications
We Create intelligent lockers for every industry.

We Create intelligent lockers for every industry.

Feature Rich
World's most durable lockers come with a full- service software suite with endless possibilities.

World's most durable lockers come with a full- service software suite with endless possibilities.

Contactless Experience
Our smart technology allows for an end-to-end contact-less transaction.

Our smart technology allows for an end- to- end contact-less transaction.

Customizable Solutions
Customize size and configuration, colour and branding requirements.

Customize size and configuration, colour and branding requirements.

Continuous Operation
Intelligent technology solutions that work together as a backup to ensure minimal disruption in any circumstances

Intelligent technology solutions that work together as a backup to ensure minimal disruption in any circumstances.

Future Proof
Embracing the Internet of Things (loT), enjoy the latest in locker enhancements and features from around the globe.

Embracing the Internet of Things (loT), enjoy the latest in locker enhancements and features from around the globe.

User Experience

Stress-Free Customer Experience


Our industry-leading hardware and agile software help create an unbeatable customer experience with ultra-fast delivery and loading. Keep your staff and customers COVID-safe with an end-to-end contactless operation.

Why work with Click n Collect?

When you work with the team at Click n Collect, you are working with a professionally operated, global business. Over the past 30 years, we have built a reputation for intelligent locker centres that the largest organisations globally trust, and we plan to build on that legacy by continuing to offer the very best in design and in service. Our experienced team will deliver on your ideas, turn concepts into solid plans, and delight every step of the way. Whatever your industry, when you want intelligent locker services with effective, hands-on project management then talk to the team at Click n Collect today.

Employees working on office
Human-Centred Design

Full Team of In-House Designers

Choose from a range of standard modular options for a cost-effective and ready-to-go solution, or work with our executive team to create something truly bespoke to meet the needs of your business.

Industry Leader

The end-to-end locker solution

From analysis and feasibility to implementation and ongoing support, we're here to ensure your business gets the most from its locker investment. In whichever country you may operate, we provide onsite and remote support, including upgrades and enhancements, regular cleaning, and testing per your Service Level requirements. All you need to worry about is filling your lockers with customer orders.

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